Your Guide to MoodClinics

A Quick Video Introduction

3 min

Below you can schedule a free consultation with our clinical care specialist (for quick appointment assistance and answers to your questions)

MoodClinics Frequently Asked Questions

1. What Is MoodClinics?

MoodClinics is an online psychiatric service offering accessible, affordable, and convenient mental health care. Our fee structure is simple and transparent: $99 for both your initial psychiatric evaluation and each scheduled follow-up appointment.

2. What Does the Initial Evaluation Include?

During your initial evaluation, your provider will:

- Conduct a comprehensive assessment of your mental health history, current symptoms, and medical background.

- Offer a preliminary diagnosis and personalized treatment plan.

- Prescribe medications if clinically appropriate (excluding pain medications).

- Explain billing practices clearly and address your questions.

3. How Can I Get Started?

Begin by scheduling a free consultation with a clinical specialist. This session allows you to:

- Ask questions about our services.

- Complete a brief screening questionnaire.

- Get assistance scheduling your initial psychiatric appointment.

4. How Do I Schedule My Appointment?

After your free consultation, your clinical specialist will send you an email with a link to our appointment calendar. You can select your preferred date and time, and you'll receive a confirmation email shortly after.

5. When and How Are Payments Processed?

- We accept most major health insurance plans in Arizona.

- Uninsured patients pay $99 at the time of their initial evaluation and $99 for each follow-up session.

- Payments can be made using credit/debit cards or HSA/FSA cards.

- A valid credit or debit card must be kept on file for convenience.

6. What Is Your Cancellation and Rescheduling Policy?

Please cancel or reschedule your appointment at least 48 hours in advance. Failure to do so will result in a $99 charge. We encourage rescheduling over cancellation to maintain continuity of care.

7. How Often Should I Schedule Follow-Up Appointments?

Monthly follow-up appointments are typically recommended if you are adjusting to new medications or are prescribed controlled substances. Your provider will guide you on an appropriate frequency tailored to your clinical needs.

8. Is an Appointment Required for Medication Refills?

Yes, medication refills require a follow-up appointment to monitor medication effectiveness, side effects, and to make necessary adjustments.

9. Are There Any Hidden Fees?

No, there are no hidden fees. Our fee structure is:

- $99 initial evaluation

- $99 per follow-up appointment

- $99 fee for late cancellations or no-shows

10. Do You Accept Insurance?

MoodClinics now participates with select Arizona insurance plans—call or message us to confirm your coverage. If we’re out of network with your insurer, we’ll provide a detailed superbill so you can seek direct reimbursement.

11. Who Will Be My Provider?

Your provider will be a licensed, board-certified psychiatrist or psychiatric nurse practitioner, DEA-certified and licensed in your state. Providers are matched based on your clinical needs and availability.

12. What Mental Health Conditions Do You Treat?

MoodClinics diagnoses and manages:

- Depression

- Anxiety Disorders

- Bipolar Disorder

- ADHD

- Other common psychiatric conditions

13. How Do Video Sessions Work?

All appointments are held through our secure, HIPAA-compliant video platform. Ensure you have a device with a camera and microphone, as well as stable internet access. A session link will be sent before each appointment.

14. Is My Information Secure?

Yes. We strictly comply with HIPAA regulations and utilize advanced encryption methods to protect your privacy and data security.

15. Can I Get Support Between Appointments?

- Yes. You can communicate medication-related concerns through our secure patient portal.

- Additional appointments are available as needed, charged at $99 per session.

16. What Should I Do in a Crisis or Emergency?

Our telehealth services are not suitable for emergency situations. In a crisis, please:

- Call 911 or your local emergency services.

- Reach out to the Suicide Prevention Lifeline at 988 if you're in the United States.

17. Do You Provide Therapy or Counseling?

Currently, our services focus on psychiatric evaluations and medication management. If therapy or counseling is needed, we can provide referrals.

18. Can You Provide Legal or Administrative Documentation?

We provide comprehensive legal, medical, or administrative documentation after a minimum of six months of continuous treatment to ensure thoroughness and accuracy.

19. Where Is MoodClinics Available?

MoodClinics currently serves Arizona residents, with plans to expand to Nevada and California. Please check our website for updates on service areas.

20. How Do Medication Prescriptions Work?

- Prescriptions are sent electronically to your preferred local pharmacy.

- Refills and dosage adjustments occur during your scheduled appointments or securely via messaging when appropriate.

21. How Can I Contact MoodClinics?

- Website: www.moodclinics.com

- Email: support@moodclinics.com

- Phone: 480-485-2882 (24/7 availability)

MoodClinics is dedicated to supporting your journey to better mental health.